Question FAQ Rojak88

Yes, completely free. There are no registration fees, no monthly charges, and no hidden fees. You only need to make a deposit when you are ready to start playing, and the minimum deposit amount is also very low to make it easy for all users.

You must be at least 18 years old to register and use the rojak88 platform. This is a legal requirement that must be followed. rojak88 will verify your age through the KYC (Know Your Customer) process during your first withdrawal, and any account found to belong to an underage individual will be terminated immediately.

No. Each individual is only allowed one account. Having more than one account is a violation of Rojak88's Terms and Conditions. If we detect that you hold multiple accounts, all accounts involved will be suspended and balances may be forfeited in accordance with our established policy.

Log in to your account, go to "Account Settings" or "My Profile", then select "Change Password". Enter your current password, followed by your new password and confirmation. Make sure your new password is at least 8 characters long with a combination of letters and numbers for better security.

KYC or Know Your Customer is the identity verification process carried out before your first withdrawal. You will need to upload a clear photo of your identification card (MyKad). This process is usually completed within 5–15 minutes. KYC is designed to protect your account from unauthorised use and ensure funds can only be withdrawn by the verified account owner.

To permanently close or temporarily deactivate your account, contact our support team via Live Chat. Make sure to withdraw all remaining balance before submitting a closure request. For a temporary break from gaming, you can also use the Responsible Gaming feature in your account settings.

Contact the rojak88 support team via Live Chat immediately to freeze your account. Then change your password right away. Review your transaction history to identify any suspicious activity. rojak88 keeps logs of all login activity including IP addresses, which allows investigations to be carried out quickly.

rojak88 minimum deposit starts from RM 30 only, making it easy for all players to get started without a large commitment. The maximum deposit limit depends on the payment method selected and your account level. VIP members enjoy higher deposit limits. Check your account settings for the latest limit information.

Most deposits via FPX, DuitNow, and e-wallets are credited automatically within 1–5 minutes only. Direct bank transfers may take slightly longer depending on bank operating hours. If your deposit has not been credited after 30 minutes, please contact Live Chat support with proof of payment (screenshot of your transaction receipt).

Log in to your account and go to the "Withdrawal" or "Wallet" section. Select your preferred withdrawal method, enter the amount, and confirm your bank or e-wallet details. Make sure your bank account name matches the Rojak88 account name that has completed KYC verification. Withdrawal requests are processed within 5–15 minutes for standard requests.

Rojak88 does not charge withdrawal fees for regular members in most cases. However, your bank may apply a small transfer fee depending on their policy. VIP members enjoy unlimited free withdrawals. Check the Withdrawal page for the latest full details on our fee policy.

Withdrawals can be rejected for several common reasons:

• KYC not completed — name on account does not match bank account holder name
• Bonus rollover requirements have not been fully met
• Bank account details entered are incorrect or incomplete
• Request exceeds your account's daily withdrawal limit

Contact Live Chat support to find out the specific reason for the rejection and how to resolve it quickly.

Not recommended. For security and to avoid complications during withdrawals, Rojak88 strongly encourages you to use a bank account registered in your own name that matches your Rojak88 account KYC information. Using a third-party account may result in delays or rejection during the withdrawal process.

Yes. All transactions at rojak88 are protected with 256-bit SSL encryption — the same security standard used by banking institutions. Your financial information is never stored openly in our system. Every transaction goes through multi-layer verification to ensure it is legitimate and secure before being processed.

Withdrawal requests still showing a "Processing" status can be cancelled via the transaction history section in your account before they are approved. Once a withdrawal has been approved and is being processed to your bank, it can no longer be cancelled. If you need assistance, contact Live Chat support immediately.

Daily withdrawal limits vary by membership level. New members have lower limits that automatically increase as your account matures and your VIP level rises. VIP members enjoy significantly higher daily withdrawal limits and priority processing on requests. Check the VIP for more information on the privileges of each tier.

RTP or Return to Player is the expected percentage of money returned to players over the long term. For example, a slot with 96% RTP means an average of RM96 is returned for every RM100 wagered over the long run. A higher RTP value gives players better odds. Check the RTP information on the info screen of each game before playing.

Some slot games offer a demo mode that lets you play without real money. This is great for getting familiar with the gameplay before wagering. However, winnings in demo mode cannot be converted to real cash. To play with real money and win prizes, you will need to make a deposit.

Yes. All games in the rojak88 Live Casino section feature real human dealers streamed live via high-quality video. You can interact with the dealer through the in-game chat function. It delivers an authentic casino experience without having to leave your home.

Go to the "Sports Betting" section from the main menu. Select the sport you are interested in, find the match you want to bet on, and choose a market type (such as match winner, total goals, handicap, etc.). Enter your bet amount and confirm. You can follow your bet's progress live via the real-time scoreboard.

If a match is postponed or cancelled before it begins, all related bets will be automatically voided and funds returned to your account balance within 24 hours. For matches that started but were abandoned midway, outcomes are subject to the relevant sports rules and Rojak88's policy as stated in the Terms and Conditions.

Yes, every game has set minimum and maximum betting limits. These limits vary by game type and table. Generally, the minimum bet starts from RM 0.10 for slots, while Live Casino tables typically start from RM 1. VIP members enjoy access to VIP tables with higher betting limits and a more exclusive gaming atmosphere.

Rollover (also known as wagering requirements) is the total amount you need to wager before a bonus can be converted to cash. For example, if you receive a RM100 bonus with a 5x rollover, you must place bets totalling RM500 before the bonus funds can be withdrawn. You can track your rollover progress under "My Bonuses" in your account.

Weekly cashback is calculated automatically based on your total net losses over the week (Monday to Sunday). The cashback percentage increases with your VIP level. Cashback is typically credited to your account every Monday. For certain cashback promotions, you may need to claim it manually through the Promotions section of your account.

Generally, only one active bonus is allowed at a time. You must complete the current bonus rollover requirements before claiming a new one. However, certain promotions can be combined — check each promotion's terms to confirm. Our support team can help if you are unsure which bonus suits you best.

The Referral Bonus is awarded when you invite a friend to register using your personal referral code. Once your friend makes their first deposit, both you and your friend will receive an additional bonus. Your referral code can be found under the "Profile" or "Referral" section of your account. There is no limit to the number of friends you can invite — the more friends you refer, the more bonuses you earn.

There are several reasons why you may not be eligible for a promotion:

• That promotion is for new members only and you are already an existing member.
• You have previously claimed this same promotion
• Your account has not met the minimum requirements, such as a minimum deposit or a specific VIP level
• The promotion period has ended

Contact Live Chat support for further clarification on your eligibility.

Yes, most bonuses have a specific validity period stated in the relevant promotion terms. If the rollover requirements are not met within the set period, the bonus and any associated winnings will be automatically forfeited. Make sure you read the terms of each bonus carefully and plan your gameplay according to the validity period given.

Yes, you can cancel or release an active bonus through the "My Bonus" section in your account. Please note that once a bonus is cancelled, any winnings earned using bonus funds will also be forfeited. Only your original deposit will remain. Think carefully before cancelling a bonus, or contact support for guidance.

Check the Promotions updated regularly with the latest offers. You will also receive notifications directly in the app or via SMS when new promotions are launched. Make sure your rojak88 app notifications are enabled so you don't miss any special offers that may only be available for a limited time.